PRIVACY POLICY

WHAT KIND OF INFORMATION DOES DIVOT DAWGS COLLECT?


Divot Dawgs may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc. We maintain a record of your product interests and the purchases you make online or by phone and in our dealer stores. We may combine all of this information with information about you that we acquire from our joint marketing partners and from unrelated third parties.

We collect and store certain other information automatically whenever you interact with this website. For example, we collect your IP address, browser information and reference site domain name every time you visit this website. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this website and to provide our customers with a fulfilling shopping experience.

Also, like many websites, we use “cookies”, which are files stored on your computer’s hard drive by your browser. Cookies do not contain personally identifiable information. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this website without checking out. Cookies are not used on this website to store your account information; this information is stored securely on this website’s server. When you log in at this website with your username and password, we will assign you a secure session id. The server then passes your information to you through this secure session ID. Also, we will use cookies to monitor and maintain information about your use of this website. Cookies are also used to track the identity of the website you visited immediately prior to visiting this website; otherwise, we do not track information about your use of other websites. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies “turned on”so that we can offer you a better shopping experience on this website. We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.

 

HOW DOES DIVOT DAWGS USE MY INFORMATION?


We may use your personal information in the following ways:

  • To process and fulfill your order, including to send you emails to confirm your order status and shipment
  • To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
  • To administer and fulfill our contests and other promotions
  • To help us learn more about your shopping preferences
  • To help us address problems with and improve our site design, products and services
  • To enhance your shopping experience
  • To analyze trends and statistics
  • To protect the security or integrity of our websites and our business
  • To contact you if necessary

 

DOES DIVOT DAWGS SHARE MY INFORMATION?


Divot Dawgs will never share, sell or rent to others, any personal information that you provide to us through this website or through our Customer Service Department, except with your consent or as described in this Privacy Policy. We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform. We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Divot Dawgs, or any of our respective affiliates, business partners, customers or others.

We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this website or purchased a specific product through this website. This information is general information about website and business performance and not on a customer-specific basis.

DATA SECURITY


We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (“PCI-DSS”). Your purchase transaction is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standard Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and urge you to be careful about giving out information in public areas of the Website like in customer reviews. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a US or European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us at contact@divotdawgsgolf.com.


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

ACCURATE INFORMATION


When you complete forms online or otherwise provide us information in connection with your use of the Site, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted to use our Site for an ulterior purpose, we may refuse you access to our Site or any services we may provide on the Site, and pursue any appropriate legal remedies.

TEXT MARKETING & NOTIFICATIONS


If you choose to enter your phone number in the checkout when completing a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Your phone number will be shared with third parties who assist us with delivering SMS notifications. We may also share this data for marketing purposes. You can unsubscribe from further text messages by replying STOP.

CALIFORNIA USER RIGHTS

Your Right to Know and Delete

You have the right to request that we disclose certain information to you about our collection and use of your personal data over the past 12 months. Once we receive and validate your request, we will include a list of your personal data that may have been disclosed and the categories of third parties the information may have been disclosed to.

You may request that we delete any of your personal data that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request. We may deny your deletion request if retaining the information is proper and necessary or if an exception allowing us to retain the information applies.

If your request is approved, we will delete or de-identify the relevant information and will direct our service providers to take similar action.

Exercising Your Rights to Know, Delete or Correct

To exercise your rights to know or delete described above, please submit a request by emailing us at contact@divotdawgsgolf.com.


Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal data.

You may only submit a request to know twice within a 12-month period. We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt, unless we require an extension. If we reasonably require an extension we will inform you of the reason and extension period.

NON-DISCRIMINATION


We will not discriminate against you for exercising any of your CCPA/CPRA rights.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

California’s Shine the Light Law

California Civil Code Section 1798.83 permits Users of our Website that are California residents to request certain information regarding our disclosure of the information you provide through the Site to third parties for their direct marketing purposes. To make such a request, please contact us at contact@divotdawgsgolf.com.